BENGALURU: EY, Accenture, Infosys, TCS, and IBM are the top five service providers for supply chain services, says a study by HfS Research. The report has focused on the entire supply chain spectrum, including planning and design, order management, inventory management, procurement and sourcing, aftermarket services, supply chain sustainability and transportation management.
EY is No. 1 with over 30 proprietary technology assets. It offers services across consulting, managed services, and technology products. EY has over 47,000 practitioners, nearly 2,000 clients, and 77 delivery centres for its supply chain practice. It has worked with more than 50% of the Fortune 50 and Fortune 100 companies.
The report said over 80% of supply chain executives expect third-party services for supply chain to increase, with an expected growth of approximately 5.5% (weighted average) in the next 12 months. Order management, inventory management, and sourcing and procurement are relatively mature. HFS expects significant untapped potential for third-party services in supply chain planning, aftermarket services, and sustainability services.
“Over 70% of supply chain executives expect increases in spending on emerging technologies (across cloud, process automation, process intelligence, AI, smart analytics, blockchain, IoT, and 5G) over the next 12 to 18 months. The term ‘supply chain’ is a misnomer for meeting the realities of today’s world. It connotes linear and constrained thinking. We need to break free. It’s time to unchain your supply chain,” said Saurabh Gupta, president of HfS Research, who co-authored the report with his colleagues.
Accenture, the report said, has built an intelligent supply chain platform that includes over 50 AI apps to deliver applied intelligence micro-services (procurement, intelligent planning, intelligent logistics, intelligent manufacturing) to clients. Accenture has 23,078 people in its supply chain services practice. Accenture made two acquisitions this year — REPL Group, and GRA — to strengthen its supply chain business.
Infosys has over 25,000 employees in this space. It has 1,300 clients including Mazda, Cisco, Adidas, USG Boral and Syngenta.
TCS offers supply chain solutions for retail which include smart sourcing, adaptive forecasting, omnichannel operations, accelerated fulfilment & last mile optimisation, inventory & shrink optimisation. In consumer packaged goods, it offers integrated distributor management & integrated vendor management systems. It has a total headcount of 40,000-45,000 employees with 183 delivery centres.